ordering

All orders must be in writing.

No verbal orders will be accepted.

Pricing subject to change without notice.

Prices do not include shipping/ handling or taxes.

Archoterra™ will accept  payment in the form of Check, Credit Card, Wire Transfer or PayPal.

Customers will be charged a handling fee of $25.00 for any returned check.

50% deposit required with order placement.  Balance due prior to shipment.

All orders are final and non-refundable except in the event of product defect or damage suffered in transit.  See product claims below.

 

Custom Orders are available.  Minimum quantities apply; please call us to discuss your ideas.

Custom orders cannot be reduced, returned or cancelled.

 

 

product claims

All claims must be filed within 30 days from invoice date.

 

Examine all merchandise for correct color, pattern, yardage, and any other irregularities, prior to cutting.  No claims or returns will be processed once material has been cut.

 

Claims for labor charges will not be considered under any circumstances.

 

In the case of damages or loss suffered in transit, it is the customer’s responsibility to notify Archoterra within 48 hours and to provide photographs of the damages.

 

Archoterra™ cannot accept responsibility for claims if installation instructions are not followed. If you did not receive installation instructions with your shipment, please contact our Customer Service Department at 310-915-6454 prior to installation.

 

No salesperson, agent or representative is authorized to alter the foregoing terms and conditions of sale.